Accessible Tourism

Accessible tourism

Today, more than a billion people  in the world experience disability. Because people with disabilities often face more difficulties and obstacles in terms of service, it is important to overcome those barriers, also in tourism where accessibility is a very important topic. This is why tourism organisations should provide clear information and adapt their service to this target group. 
ISTO believes that people with disabilities deserve a good holiday, adjusted to their needs, which makes a proper development and implementation of accessibility inevitable. 

Below you can see the ISTO magazine we published with a special dossier on Accessible Tourism.

The return on accessible tourism investments 

Watch the Video made at Mind the Accessibility Gap Conference (ENAT / European Commmission) in 2014

Publications and studies on Accessible Tourism

World Tourism Day 2016 "Tourism for All - promoting universal accessibility". 
Good Practices in the Accessible Tourism Supply Chain.

The celebration of the World Tourism Day 
2016 under the theme “Tourism for All - 
promoting universal accessibility” comes 
at an encouraging time for international tourism 
as more political decision makers and the 
tourism industry are advocating for Tourism for 
All, a tourism which can be enjoyed equally by 
everybody, regardless of one’s abilities. 
UNWTO has partnered in the last 5 years with the European Network for Accessible Tourism (ENAT) and the Spanish ONCE Foundation for the Social Inclusion of Persons with Disabilities, amongst other organizations, to produce specific recommendations and technical manuals for making destinations ever more accessible. This booklet presents six selected case studies illustrating some of the key parts of the accessible tourism supply chain. The examples developed within this booklet show some of the best practices in the most relevant aspects of accessible tourism provision.

Best Practice in Accessible Tourism. Inclusion, Disability, Ageing Population and Tourism. (2012)

This volume presents an international selection of invited contributions on policy and best practice in accessible tourism, reflecting current practices across a range of destinations and business settings. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also addresses the creation of universally designed environments, services and information that can support people who may have temporary disabilities, families with young children, the ever-increasing ageing population, as well as creating safer work places for employees. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.

Accessible Tourism. Concepts and Issues. (2010)

Inclusion, disability, an ageing population and tourism are increasingly important areas of study due to their implications for both tourism demand and supply. This book therefore sets out to explore and document the current theoretical approaches, foundations and issues in the study of accessible tourism. In drawing together the contributions to this volume the editors have applied broader social constructionist approaches to understanding the accessible tourism phenomena. Accessible tourism, as with any area of academic study is an evolving field of academic research and industry practice. As with other areas of tourism, the field is multidisciplinary, and is influenced by various disciplines including geography, disability studies, economics, public policy, psychology and marketing.